Water Utilities Performance Reporting

The State Government encourages continuous improvement in the performance of water utilities with the aim of improving the quality and efficiency of services to all NSW residents.

Performance monitoring and benchmarking enable each water utility to monitor trends both in its performance indicators and its relative performance. Utilities can thus identify and rectify any areas of under performance.

Performance monitoring and benchmarking, required under National Competition Policy and the National Water Initiative, are important for public accountability to the community and have been strongly endorsed by the Independent Pricing and Regulatory Tribunal.

NSW Water Supply and Sewerage Benchmarking Report

The overall performance of NSW water utilities, together with interstate comparisons, is provided in the annual NSW Water Supply and Sewerage Performance Monitoring Report.

The NSW Water Supply and Sewerage Benchmarking Report discloses the full suite of NSW performance indicators and benchmarking data for all NSW water utilities, including Sydney and Hunter Water Corporations. This enables each Local Water Utility to benchmark its performance against that of similar Local Water Utilites.

To provide a balanced view of the long-term sustainability of NSW water utilities, a Triple Bottom Line accounting focus has been adopted, with performance reported on the basis of social, environmental and economic performance indicators.

NSW performance monitoring and benchmarking also provide valuable data for determining the present position and assessing future water supply and sewerage needs for non-metropolitan NSW. This ensures an appropriate focus and targeting of programs to assist LWUs.

Reports